Delivery

Orders are processed within 48 hours after they are placed.
We ship worldwide, delivery options and time are listed as below

International

Asia and Middle East

US, Canada, Australia and the rest of the world

Up to 300€

FedEx 10€ (1-3 days)

FedEx 15€ (1-3 days)

If your shipping address is in a Non-EU country, you are free of French VAT (20%) on our website. However, you effectively become an importer and become liable to Customs and Excise Duty, determined and charged by your local customs. All shipments to Asia, the Middle East, UA, Canada, Australia and the rest of the world (outside the EU) are dispatched from our warehouse in Hong Kong with our shipping partner FedEx for a speedy delivery.

From 300€

FedEx free (1-3 days)

FedEx free (1-3 days)

Return

Returns and fees for returning exchanged items are at costumers' charge, returned items must be sent to our headquarter in Paris

Suzani shipping rules

For international orders outside EU, shipping fees won't change and Suzani will be dispatched from our headquarter in Paris with express shipping (FedEx or Chronopost). If your order contains Suzani and other items, parcels will be sent separately from Paris and from Hong Kong, and you will be charged only one shipping fee at check-out.

Returns - Exchange - Refunds

We hope that you are entirely satisfied with your order.

Nevertheless, you have up to 14 days from the reception of your order to change your mind.

The item(s) must be returned in their original packaging, condition and with tags.

To make a request for a return or an exchange, simply send us a message from your order page, or send us an email to [email protected], we will get back to you within 24 hours.

For all international orders, returns and shipping of exchanged items are at your expense ( for more information, please visit the "Delivery" page on our website). Returned item(s) must be sent to our headquarter in Paris, please contact us for the address.

If the conditions of our return policy are met, your returns and exchanges will be processed within 2 days after the reception.

All items from "The One and Only Suzani" are only eligible for returns and for exchanges if the delivery address is in Metropolitan France. They are non-exchangeable and non-refundable for international orders.

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